Question 1

What types of cleaning services do you offer?

Accepted Answer

We offer a full range of cleaning services including residential cleaning, commercial/office cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and customized cleaning plans.

Question 2

Do I need to be home during the cleaning?

Accepted Answer

Not at all! Many of our clients provide access instructions and return to a sparkling clean space. However, you're welcome to stay home if you prefer.

Question 3

Are your cleaners insured and background-checked?

Accepted Answer

Yes. All of our cleaning professionals are fully insured, bonded, and have passed thorough background checks for your safety and peace of mind.

Question 4

Will you bring your own cleaning supplies and equipment?

Accepted Answer

Absolutely! We bring all the cleaning supplies and equipment needed to get the job done. If you have a preference for specific products, like eco-friendly or hypoallergenic options, just let us know ahead of time.

Question 5

What’s the easiest way to book a cleaning service?

Accepted Answer

Booking is super easy! Just give us a call or send us a WhatsApp message. Whether you need a one-time clean or a recurring service, we’ve got you covered.

Question 6

How much does cleaning cost?

Accepted Answer

Pricing depends on the size of the space, the type of cleaning required, and any special requests. Contact us for a free quote.

Question 7

What if something gets damaged during cleaning?

Accepted Answer

In the rare case that something gets damaged during cleaning, we’ll let you know right away and make it right. We’re insured and always committed to resolving issues quickly and professionally.

Question 8

Can you use eco-friendly cleaning products?

Accepted Answer

Yes, we can! We offer green cleaning options with eco-friendly and non-toxic products. Just let us know if you’d like us to use them for your cleaning.

Question 9

How often should I schedule a cleaning?

Accepted Answer

It depends on your lifestyle and needs. Weekly, bi-weekly, and monthly cleanings are our most popular recurring options. We also offer one-time deep cleans for special occasions or seasonal refreshes.

Question 10

What should I do before the cleaning team arrives?

Accepted Answer

You do not need to prepare much. We recommend removing personal valuables and giving us any access details or special instructions in advance. If you have specific areas you want us to focus on, just let us know before the visit.

Question 11

What if I’m not satisfied with the cleaning?

Accepted Answer

Your satisfaction matters to us. If something was missed or you’re not happy with any part of the service, contact us right away and we’ll review it and make it right.

Question 12

Which areas do you serve in Dubai?

Accepted Answer

We provide cleaning services across Dubai for homes, apartments, villas, offices, Airbnb properties, and event spaces. If you’re not sure whether your location is covered, just contact us and we’ll confirm for you.

Question 13

Do you offer same-day or urgent cleaning bookings?

Accepted Answer

Yes, we do our best to accommodate urgent requests when availability allows. Since we operate 7 days a week, you can contact us and we’ll let you know the earliest possible slot.

Question 14

How long does a cleaning service usually take?

Accepted Answer

The time depends on the size of the property and the type of cleaning you choose. A small apartment may take a few hours, while larger homes, offices, or deep cleaning jobs can take longer. We’ll give you a clearer time estimate when you book.

FAQ

Frequently asked questions